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IBM Global Services
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About IBM Global Services

IBM Global Services works hard to make clients’ businesses work better.  The group includes IBM’s consulting, systems integration and applications businesses, which together employ more than 100,000 professionals in the Americas, Europe, the Middle East, Africa and Asia Pacific.  GBS is one half of IBM's Global Services division, but only in the sense that it's one of two units within that division (Global Technology Services is the other).  Global Services is responsible for over 50 percent of IBM's total revenue, with GBS' contributing roughly 20 percent of the company's annual income.

GBS' offerings are broken down into two primary practice areas: business consulting and systems integration, and application management services.  The first of these offers six areas of specialty assistance to clients: customer relationship management, financial management, human capital management, strategy and change, business analytics and supply chain management services.  The unit's clients work in a number of industries, including aerospace and defense, automotive, banking, chemicals and petroleum, consumer products, education, electronics, energy and utilities, financial markets, government, health care, insurance, life sciences, media and entertainment, retail, telecommunications, travel and transportation.  The second practice area—application management services—offers expertise in application development, management, maintenance and support services for software and applications. 

A chip off the old PwC
For those that knew IBM from its reputation as a manufacturer of hardware, the current iteration of the company may be hard to recognize; the company that exists today is the result of two major business events early in the millennium.  The first occurred in post-Enron-scandal 2002, when IBM emerged from the feeding frenzy of Big Four accounting firms grasping the prize of PricewaterhouseCoopers' consulting arm—the tech firm's first major foray into the world of service provision.  Two years later, the historic $1.75 billion sale of its computing systems and PC hardware side of the business to Chinese manufacturer Lenovo completed the change of direction for IBM, sending the firm inexorably down the consulting path, and ensuring a bright future for the Global Services division.

Having thus moved away from its traditional business model into the realm of consulting services, IBM has made a concerted effort to attract clients to its higher-value corporate services packages of research, software and services, specializing in providing the best skills, not the best prices.  At the same time, the firm has focused on globalizing its business, moving away from a country-by-country business model.

Research readiness
Effective consulting requires access to fresh research and analysis.  The company maintains sources for both through the IBM Institute for Business Value.  The institute provides strategic insights and recommendations to help clients capitalize on new opportunities.  It is comprised of consultants around the world who conduct research and analysis in 17 industries and across five functional disciplines, including human capital management, financial management, corporate strategy, supply chain management and customer relationship management. 


IBM Global Services

1 New Orchard Road
Armonk, NY 10504
Phone: (914) 499-1900

Firm Stats

Employer Type: Public
Stock Symbol: IBM
Stock Exchange: NYSE
CEO: Ginni Rometty
2016 Employees (All Locations): 380,000

Major Office Locations

Buenos Aires, Argentina
Sydney, Australia
Sao Paulo, Brazil
Rio De Janeiro, Brazil
Montreal, Canada
Toronto, Canada
Ottawa, Canada
Alberta, Canada
Santiago, Chile
Los Angeles, CA
San Diego, CA
Costa Mesa, CA
Menlo Park, CA
San Francisco, CA
Sacramento, CA
Palo Alto, CA
Walnut Creek, CA
San Jose, CA
Broomfield, CO
Denver, CO
Hartford, CT
New Haven, CT
Stamford, CT
Washington, DC
Atlanta, GA
Rosemont, IL
Arlington Heights, IL
Chicago, IL
Bethesda, MD
Baltimore, MD
Springfield, MA
Burlington, MA
Boston, MA
Cambridge, MA
Southfield, MI
Detroit, MI
Grand Rapids, MI
Minneapolis, MN
Saint Louis, MO
Kansas City, MO
Jersey City, NJ
Princeton, NJ
New York, NY
Armonk, NY
Melville, NY
Albany, NY
Syracuse, NY
Buffalo, NY
Rochester, NY
Greensboro, NC
Cary, NC
Raleigh, NC
Charlotte, NC
Columbus, OH
Toledo, OH
Cleveland, OH
Cincinnati, OH
Dayton, OH
Pittsburgh, PA
Harrisburg, PA
Philadelphia, PA
Nashville, TN
Memphis, TN
Knoxville, TN
Austin, TX
Irving, TX
Fort Worth, TX
Houston, TX
Mclean, VA
Fairfax, VA
Falls Church, VA
Arlington, VA
Richmond, VA
Seattle, WA
Spokane, WA
Milwaukee, WI
Prague, Poland
Moscow, Russia
St. Petersburg, Russia
Ho Chi Minh City, Vietnam
Ha Noi, Vietnam
Copenhagen, Denmark
Paris, France
Toulouse, France
Walldorf, Germany
Berlin, Germany
Frankfurt, Germany
Hamburg, Germany
Essen, Germany
Stuttgart, Germany
Dresden, Germany
Dusseldorf, Germany
Tokyo, Japan

Major Departments & Practices

Application innovation

Business analytics

Business strategy

IBM Interactive Experience

Midmarket expertise