UScellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by a high-quality network in big and small cities and rural communities, and currently, 99 percent of customers have access to 4G LTE speeds. U.S. Cellular was named a J.D. Power and Associates Customer Champion in 2014 for the third time in four years.
UScellular's business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver high quality customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the training and knowledge to act freely to make informed decisions on behalf of customers. The firm is guided by its core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. The firm notes that "these aren't just words, they're words we live by." Together this model has helped the firm to maintain one of the industry's highest customer satisfaction and loyalty ratings.
8410 W. Bryn Mawr
Chicago, IL 60631-3486
Employer Type: Public
Stock Symbol: USM
Stock Exchange: NYSE
President & CEO: Kenneth R. Meyers
2015 Employees (All Locations): 6,400