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Customer Success Managers

Outlook

“The need for customer success experience in the next 10 years will grow exponentially as the world moves to subscription software models,” according to Gainsight, a well-known customer success platform provider. Statistics support this prediction. Worldwide revenue earned by software as a service providers reached $101 billion in 2019, up from only $4 to $5 billion in 2009, according to Synergy Research Group. PayScale.com recently named the career of customer success manager as one of the five fastest-growing jobs in the United States. Customer success managers who have domain expertise and experience at well-known companies will have the best job prospects.  

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